STACK Consultants

StackFixTM

Know exactly where your process is breaking

StackFixTM is our structured audit for service businesses. We review your systems, map your customer journey and deliver a prioritised plan to stop losing time, leads and revenue.

Diagnosis before implementation

Too many businesses buy software or hire developers before understanding what is actually wrong. StackFixTM gives you clarity first — so any work that follows is focused and worthwhile.

You receive a practical report your team can act on, with recommendations tied to real operational impact rather than feature lists.

Enquiry missed

Just now

Website form not connected to CRM — 3 leads this week unlogged.

Follow-up overdue

Just now

Quote sent 5 days ago with no automated reminder scheduled.

StackFix™ finding

Just now

Connecting web forms to CRM would capture an estimated 12 enquiries per month.

Automated HubSpot review

StackFixTM CRM Audit

Connect HubSpot and get an indicative health score with practical findings on pipeline hygiene, data quality, follow-up and adoption — in minutes.

Start HubSpot Review

Health score

/100

Read-only

Access

Findings

Prioritised

Time

~2 mins

Real audit outcomes

What businesses discover with StackFix

Representative findings from HubSpot CRM reviews — stale deals, unowned leads, data gaps and automation opportunities surfaced before implementation begins.

Ridgeway Heating Ltd

Heating & plumbing

Score

5478

+24 pts

Follow-up

37 stale deals surfaced in the first review

We finally saw which quotes had gone quiet. Follow-up alerts alone recovered three jobs in the first month.

Northbridge Surveyors

Property surveying

Score

6182

+21 pts

Lead management

24 unowned leads identified

StackFix showed leads sitting with no owner. Assignment rules cut our average response time from two days to four hours.

Coastal Electrical

Electrical contractors

Score

4871

+23 pts

Lead capture

Web forms not connected to CRM

The audit flagged enquiry leakage we had suspected for months. Connecting forms recovered an estimated 12 leads per month.

Elm Tree Services

Tree surgery

Score

5774

+17 pts

Data quality

18% of contacts missing lead source

We stopped guessing which marketing worked. Source tracking on every form made budget decisions straightforward.

Marcus & Co. Architects

Architecture

Score

6385

+22 pts

Pipeline

Pipeline had nine unnecessary stages

Consolidating stages gave the team a clearer view of live work. Forecasting meetings got noticeably shorter.

Harbour Installations

Commercial fit-out

Score

5269

+17 pts

Reporting

No live management reporting

StackFix highlighted reporting gaps before we hired anyone. Dashboards replaced weekly spreadsheet exports.

Peak Property Maintenance

Facilities management

Score

5980

+21 pts

Automation

12 automation opportunities ranked

Instead of a vague automation wish list, we got a prioritised sequence. Quote follow-up automation went live in week two.

Vale Roofing

Roofing contractors

Score

4668

+22 pts

Data quality

Duplicate contacts inflating pipeline

The review quantified duplicate records we had been ignoring. Cleaning the database made conversion reporting trustworthy again.

Lakeside Kitchens

Kitchen installation

Score

5577

+22 pts

Follow-up

Quote follow-ups entirely manual

StackFix mapped where deals stalled after quotes went out. Automated reminders brought back two signed contracts in six weeks.

Summit Scaffolding

Scaffolding

Score

5073

+23 pts

CRM adoption

Inactive owners on open records

Records linked to staff who had left were easy to miss. Reassignment rules stopped deals disappearing into a black hole.

Greenline Landscapes

Landscaping

Score

5881

+23 pts

Lead management

Seasonal enquiry spikes unmanaged

The audit showed our spring rush overwhelmed the inbox. Lead routing and task creation kept response times consistent.

Atlas Drainage

Drainage services

Score

4466

+22 pts

Data quality

Critical data fields left blank

Completion sat below 70% on key contact fields. Required fields and a simple daily hygiene check lifted quality within a month.

Bridge Commercial Cleaning

Commercial cleaning

Score

6284

+22 pts

Pipeline

No visibility on contract renewals

StackFix tied renewal dates to pipeline stages we had never defined. Churn risk became visible for the first time.

Forge Security Systems

Security installation

Score

5375

+22 pts

CRM adoption

HubSpot underused by field team

Adoption scored low because mobile workflows were missing. Simplifying deal updates on site improved CRM usage within weeks.

Scores and findings are illustrative of typical StackFix audit results

What is included

A thorough review of your systems

CRM review

How your CRM is set up, used and where data falls through the gaps.

Lead source review

Where enquiries come from and whether each channel is being handled consistently.

Customer journey mapping

The full path from first contact to repeat business — documented clearly.

Process bottleneck analysis

Where work stalls, gets duplicated or depends on one person remembering to do it.

Automation opportunity report

Practical automations ranked by effort, impact and fit with your current tools.

Revenue leakage review

Missed follow-ups, slow responses and process gaps that cost you work.

Prioritised action plan

A clear sequence of what to fix first — not a 40-page document nobody reads.

Start with clarity

Request a StackFix™ audit and get a clear picture of where your business is losing time, leads and revenue.